Privacy & GDPR Policy

Trading Name: JCL Removals
Operated by: JCL Transport Group Ltd
Registered Address: Ross Yard, Folkestone, CT20 3UQ, United Kingdom
Company Registration No.: 11707338
Effective Date: October 2025

1. Introduction

JCL Removals (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.
This policy explains how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services or signing a Summary of Service, you consent to the collection and use of your personal data as described in this policy.

2. Information We Collect

We may collect and process the following types of information:

1. Personal Identification Data

• Full name
• Email address
• Telephone number
• Residential or business address
• Passport or ID details (for customs purposes)

1. Service Information

• Collection and delivery addresses
• Inventory or goods list (if provided)
• Customs or shipping documentation
• Payment and invoice details

1. Communication Records

• Emails, phone calls, or enquiry forms submitted through our contact channels

We do not collect sensitive personal data unless legally required for customs, insurance, or international transport.

3. How We Use Your Data

Your personal data is used for legitimate business purposes, including:

• Preparing and fulfilling removals or transport contracts
• Communicating with you regarding your booking or enquiry
• Preparing customs and transport documentation
• Processing invoices and payments
• Handling insurance and claims
• Meeting legal, tax, and regulatory obligations

We will never sell, rent, or share your personal information for marketing purposes without your explicit consent.

4. Legal Basis for Processing

We process your data under one or more of the following legal bases:

• Contractual necessity: to provide services you have requested or booked
• Legal obligation: to comply with customs, tax, or transport regulations
• Legitimate interest: to manage operations, customer service, and record keeping
• Consent: when you explicitly agree to specific communications or data use

5. How We Store and Protect Your Data

We take appropriate technical and organisational measures to ensure your data is secure:

• Encrypted and password-protected systems
• Secure premises and restricted staff access
• Regular data backups and controlled access procedures
• Immediate and secure disposal of data once no longer required

6. Data Retention

Your personal data is kept only as long as necessary:

• Service records: up to 7 years (for legal and tax obligations)
• Enquiries: up to 12 months if no booking is made
• Customs documentation: as required by UK/EU law

After these periods, your data will be securely deleted or anonymised.

7. Sharing of Information

We may share your personal data with:

• Contractors or subcontractors engaged to perform collection, transport, delivery, storage, or packing services under our supervision
• Customs and border authorities for international moves
• Insurance companies to verify coverage or handle claims
• Partner agents for overseas or cross-border removals
• Professional advisors such as accountants, lawyers, or auditors
• Government authorities where legally required
• IT service providers who host or maintain our systems, strictly under contract and confidentiality agreements

All third parties are required to handle your personal data securely and only for the purposes for which it was shared.

8. International Data Transfers

For international removals, your personal data may be transferred to trusted agents or partners abroad.
All transfers are carried out in compliance with UK GDPR safeguards.

9. Your Rights Under GDPR

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion (“right to be forgotten”) where applicable
• Restrict or object to processing
• Request data portability (transfer of your data)

To exercise your rights, contact us at:
info@jclremovals.co.uk
JCL Transport Group Ltd, Ross Yard, Folkestone, CT20 3UQ

We will respond to your request within 30 days.

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites.

11. Updates to This Policy

We may update this Privacy & GDPR Policy periodically to reflect legal or operational changes.
The latest version will always be available on our website.

12. Contact Information

If you have questions or concerns about your personal data, please contact:

Data Protection Officer
JCL Transport Group Ltd
Ross Yard, Folkestone, CT20 3UQ
📧 info@jclremovals.co.uk

If you are not satisfied with our response, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.