Privacy & Terms

Service Provider: JCL Transport Group Ltd.

Customer: person or business named in the summary of service

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Collection and Delivery

The customer's responsibility is to secure a space and permits for the vehicles at the collection and delivery addresses for the time of loading or unloading.

Any fees or fines imposed on the driver when loading or unloading the goods are charged to the customer.

JCL Transport Group Ltd cannot be held responsible if the vehicle is delayed due to road traffic, weather conditions, ferry delay/cancelation etc. or if it is stopped by customs, DVLA, Police or any other authority.

Goods in transport

The customer will ensure all goods are safely wrapped and protected adequately for the transport.

No blankets, trolleys, or ramps are carried on board the van, there are only straps to secure the load.

The customer must assist the driver with the loading and unloading to and from the 1st floor, unless stated otherwise.

The customer must ensure all items are ready to be loaded on the collection day.

The customer must ensure that any items that require dismantling are dismantled prior to the driver's arrival. Unless otherwise agreed, the drivers do not disassemble or reassemble any items.

Load

There is no weighing equipment on the vans.

There are two options if the vehicle is overweight.

Either leave items behind or we will organise another van at an extra cost to the customer.

JCL Transport Group Ltd. secures the right to organise another van within another 72 hours from the time that the overweight load was confirmed.

In the case of the vehicle being overloaded (overweight) and stopped by the police or any other authority.

Any possible fine will be the customer's responsibility to pay, no later than the goods arrival.

Transport Documents and Fees

Any fees, duties, or taxes charged by Customs, or any other authority must be paid immediately by the customer.

The JCL Transport Group Ltd don’t take any responsibility for duty or VAT applied by the Customs or any other authority.

The customers moving to the UK must have a TOR1 in place prior to collection; failure to do so will result in customs fees, which are payable by the customer and need to be paid straight away, otherwise, the driver will not be able to pass through customs. If the driver is delayed due to failure to pay the customs fees in a timely manner, the customer will be charged £180 per day the van is delayed. If the customer wishes to move without a TOR1, the duty and VAT will be applied by HMRC.

The customer must ensure they have returned all documents requested for customs clearance one week prior to collection, unless otherwise agreed.

The customer must also print and sign all required customs forms and documents and give them to the driver upon goods collection.

Payment and Cancelation of Service

The invoice balance of must be paid in full to the account specified on the invoice no later than 7 days before the collection date if not state otherwise.

The customer can cancel the service at any time without any fees, but no later than 7 days prior to original collection date.

The customer receives a full refund of the paid service price if the cancellation is made no later than 7 days prior to the collection date.

In case the cancellation of service is made less than 7 days prior to the collection date, the £250 fee will be applied if not stated otherwise.

The Summary of service is valid only for 6 months and will be automatically cancelled after that time if not stated otherwise. To validate for another 6 months, you need to contact your JCL representative.

 

 

Insurance

JCL Transport Group Ltd. is fully insured for all services it provides by Basil Fry & Company, registered office: Swan House, Swan Centre, Leatherhead, Surrey, KT22 8AH.

 

Liability for Loss and Damage

The customer must check over all items on delivery and notify us immediately of any damage before the driver leaves. The customer must also make a note of any damage on the driver's CMR which is provided by the driver after unloading. 

 

The JCL Transport Group Ltd. secures the right to reject liability for any loss or damage to the transported goods due to:

• act of God.

• any consequences of war, invasion by a foreign enemy, hostilities (whether war or not), civil war, rebellion, insurrection, military or usurped power, confiscation, requisition, or destruction of or damage to property by or under the order of any government or public or local authority.

• seizure or forfeiture under legal process.

• error, act, omission, misstatement, or misrepresentation by the customer or other owner of the goods, or by servants or agents of either of them.

• inherent liability to wastage in bulk or weight, latent defect or inherent defect, or natural deterioration of the goods.

• insufficient or improper packing.

• riot, civil commotion, strike, lockout, general or partial stoppage or restraint of labour from whatever cause.

• Consignee not taking or accepting delivery within a reasonable time after the consignment has been tendered.

Fraud

The JCL Transport Group Ltd shall not, under any circumstances, be liable in respect of a load where there has been fraud on the part of the customer, the owner of the goods, or their employees or agents.

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