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Privacy & Terms

Privacy Policy

This privacy policy is for this website by JCL Transport Group Ltd Registered office address: Daniels Water Farm Ashford TN 26 1JY , it sets out how uses and protects any information that you give when you use this website.

And is regulated by: The Data Protection Act 2018/ General Data Protection Regulation (GDPR)


The type of personal information we collect

We currently collect and process the following information:

Personal identifiers, contacts and characteristics (for example, name and contact details)

Email address, location, Ip address

How we may collect the information

We may collect this information from you directly through the online contact forms on our website, via email, in person, or via other digital platforms, including social media.

How we store your personal information

We may store the data we collect in hard copy or electronically. The data is stored on secure servers and/or in our premises within the UK. We may share your data with third parties or transfer your data under certain circumstances. 

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at if you wish to make a request.

Information that is gathered from visitors

As with other websites, log files are stored on our web server, saving details like the visitor’s IP address, browser type, referring page, and time of visit.

Cookies may be used to remember visitor preferences when interacting with the website.

When you register on this website, your email and username will be stored on our server.

How the information is used:

The information we gather is used to enhance the visitor’s experience when using the website. As a result, personalised content and advertising may be displayed.

Email addresses will not be sold, rented, or leased to any third parties.
E-mails may be sent to keep you up to date on news about our services or offers made by us or our affiliates.


Cookies are files created by websites that you visit. They make your online experience easier by saving browsing information. With cookies, sites can keep you signed in, remember your site preferences, and give you locally relevant content. You will be able to block cookies via your browser settings.

Third-party advertising companies may also use cookies for tracking purposes.

Terms and Conditions

Removal Service

Service Provider: JCL Transport Group Ltd.

Customer: person or business named in the summary of service

Collection and delivery

The customer's responsibility is to secure a space for the vehicle at the collection and delivery addresses for the time of loading or unloading.

Any fees or fines imposed on the driver when loading or unloading the goods are charged to the customer.

JCL Removals is not liable if the dedicated vehicle is delayed due to traffic or customs issues, or if it is stopped by any authority or police.

Securing goods

The customer will ensure all goods are safely wrapped and protected for the journey.

JCL makes no guarantees that blankets will be carried on board; only straps or boards will be used to secure the load.

Load Size and Fees

There are two options in the event that the vehicle is overweight.

Either leave items behind or we will organise another van at an extra cost to the customer.

In the case of the vehicle being overloaded (overweight) and stopped by the police or any other authority.

Any possible fine will be the customer's responsibility to pay, no later than the goods arrival.

Customs fees

Any fees charged by customs are payable by the customer immediately.

Cancelation of Service

The quote is valid only for six months and will be automatically cancelled after that time if not stated otherwise.

To validate that quote for another six months,

you need to contact your JCL Removals representative before the end of the six-month period.

The customer can cancel the service at any time before its execution begins.

The customer receives a full refund of the paid service price if the cancellation of the contract is made no later than 48 hours before the collection date.

In case the cancellation of service is made less than 48 hours before the collection date.

The cancellation fee of £250 will be deducted from the refund amount.

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